Frequently Asked Questions

Where are you based?
Where are based in Athens, Greece.
Can I buy directly from you?
Yes, you can purchase directly from us. Please contact us for pricing and shipping.
Where are products shipped from?
All our products are shipped directly from our location in Athens, Greece. We do not ship from anywhere else.
Which shipping companies do you use?
We currently ship only with UPS. At the moment we can't ship with any other company or forwarder.
Can you take care of the invoice so I don't pay customs?
Unfortunately, that is illegal and we absolutely will not do anything like that.
Do your products carry a warranty?
All our products carry 2 year, limited, return-to-base warranty. Please understand that while our products do have a warranty, many times an automotive product may be damaged due to bad installation, bad electrical system (ie an alternator that is overcharging), user negligence (ie jumpstarting in an incorrect way) or other adverse conditions (ie flooding). MS Labs may, at it's sole discretion, refuse to warranty an item that has been misused, abused or affected by a condition that was not designed to operate under. The buyer is responsible in returning the product to MS Labs, including any shipping costs.